Held under the patronage of H.H. Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority, Chairman of Dubai Airports, Chairman and Chief Executive of Emirates Airline and Group

AIRPORT PASSENGER EXPERIENCE

Wednesday | 26th May 2021

Conference Room 1

The air traveller has always been very discerning, expecting a high level of comfort, choice and experience from airports and airlines.

With COVID-19 grinding global air travel to a halt, passengers have become even more demanding and health, safety and convenience have become integral to their decision to travel or not and who to travel with.

This conference will help airports reimagine the passenger journey and discuss the latest innovations, ideas and technologies that will define the future passenger experience.

Register online to get a chance to be invited to the in-person sessions from 24-26 May at the DWTC in Dubai.

AIRPORT PASSENGER EXPERIENCE - Conference 1

Time Session Title
0900
WELCOME COFFEE
1000
WELCOME ADDRESS: Realistic roadmap to travelling with confidence in a post-pandemic world
1015
KEYNOTE ADDRESS: Update: IATA Travel Pass - Reimagining Passenger Travel
1045
KEYNOTE ADDRESS: How Digital Tools Enable the Passenger Journey Experience (Pre, In and Post-Flight)
1100
PANEL DISCUSSION: Passenger Traffic Management in the Post COVID Environment
1200
LUNCH
1315
PANEL DISCUSSION: Passenger-centric Airport Information Solutions
1400
PANEL DISCUSSION: Delivering a Seamless Kerb to Destination Experience to Passengers
1445
PANEL DISCUSSION: Rethinking Airport Terminal Design to Enhance Passenger Experience
1545
KEYNOTE ADDRESS: Enhancing Passenger Experience to Build New Revenues

(Programme and Speakers may be subject to change due to last minute travel updates) 

Note: Session timings and speakers may be subject to change. For speaking opportunities and delegate information, please contact the conference organisers on daksha@nicheideas.net

Speakers

Stefano Baronci

Director General
ACI Asia-Pacific (Airports Council International)

Kashif Khalid

Regional Director - Africa & Middle East Airports, Passenger, Cargo, Security & Facilitation
IATA – Moderator

Arsh Shearif

Moderator

Gary Leung

Manager, Security and Facilitation
ACI Asia-Pacific (Airports Council International)

Sheikh Aimen Al Hosni

CEO
Oman Airports Management Company (OAMC)

Mervyn Harris

Global Head for Air Traffic Management and Space Programs
Nokia

Dimitri Coll

Vice President Airport
Customer Experience
Airports Council International
(ACI) World

Jacques Khoriaty

Middle East Chief Commercial Officer and Aviation Director
Egis

Ioanna Papadopoulou

Director Communications
and Marketing
Athens International Airport

Olly Bradley-Barnard

Associate Director
Chapman Taylor –Moderator

Ann B. Richart

AAE, Director of Aeronautics
Nebraska Department of Transportation

Giulia Napolitano

Business Development Manager
ADR Ingegneria

Giorgia Gunnella

Director International
Business Development
3TI Progetti

Mazin Talib Hussain El Shibib

Branch Manager Middle East & Technical Director
Technital Consulting Engineers (Italy)

Jeffrey Miller

Airport Director
Laredo Airport