Held under the patronage of H.H. Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority, Chairman of Dubai Airports, Chairman and Chief Executive of Emirates Airline and Group

AIRPORT PASSENGER EXPERIENCE

Wednesday | 26th May 2021

Conference Room 1

The air traveller has always been very discerning, expecting a high level of comfort, choice and experience from airports and airlines.

With COVID-19 grinding global air travel to a halt, passengers have become even more demanding and health, safety and convenience have become integral to their decision to travel or not and who to travel with.

This conference will help airports reimagine the passenger journey and discuss the latest innovations, ideas and technologies that will define the future passenger experience.

Register online to get a chance to be invited to the in-person sessions from 24-26 May at the DWTC in Dubai.

AIRPORT PASSENGER EXPERIENCE - Conference 1

Time Session Title
0900 - 1000
WELCOME COFFEE AND NETWORKING
1000 - 1010
WELCOME ADDRESS: Contactless Defining the New Passenger Experience
1010 - 1020
KEYNOTE ADDRESS 1: Redesigning Passenger Flow to Enhance Passenger Experience and Maximise Efficiency
1020 - 1030
KEYNOTE ADDRESS 2: Enhancing Passenger Experience to Build New Revenues
1030 - 1130
PANEL DISCUSSION 1: Passenger Traffic Management in the Post COVID Environment
1130 - 1230
PANEL DISCUSSION 2: Airport Concessions Trends to Meet Post-Pandemic Passenger Expectations
1230 - 1330
LUNCH BREAK AND NETWORKING
1330 - 1430
PANEL DISCUSSION 3: Passenger-centric Airport Information Solutions
1430 - 1440
KEYNOTE ADDRESS 3: Rethinking Airport Terminal Design to Enhance Passenger Experience
1440 - 1450
KEYNOTE ADDRESS 4: Delivering a Seamless Kerb to Destination Experience to Passengers
1450 - 1500
AFTERNOON COFFEE BREAK AND NETWORKING
1500 - 1600
PANEL DISCUSSION 4: Using Apps to Provide a World Class Digital Passenger Experience

Note: Session timings and speakers may be subject to change. For speaking opportunities and delegate information, please contact the conference organisers on daksha@nicheideas.net