Held under the patronage of H.H. Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority, Chairman of Dubai Airports, Chairman and Chief Executive of Emirates Airline and Group
AIRPORT PASSENGER EXPERIENCE
Wednesday | 26th May 2021
Conference Room 1
The air traveller has always been very discerning, expecting a high level of comfort, choice and experience from airports and airlines.
With COVID-19 grinding global air travel to a halt, passengers have become even more demanding and health, safety and convenience have become integral to their decision to travel or not and who to travel with.
This conference will help airports reimagine the passenger journey and discuss the latest innovations, ideas and technologies that will define the future passenger experience.
Register online to get a chance to be invited to the in-person sessions from 24-26 May at the DWTC in Dubai.
AIRPORT PASSENGER EXPERIENCE - Conference 1
Time | Session Title |
---|---|
0900 |
WELCOME COFFEE
|
1000 |
WELCOME ADDRESS: Realistic roadmap to travelling with confidence in a post-pandemic world
|
1015 |
KEYNOTE ADDRESS: Update: IATA Travel Pass - Reimagining Passenger Travel
|
1045 |
KEYNOTE ADDRESS: How Digital Tools Enable the Passenger Journey Experience (Pre, In and Post-Flight)
|
1100 |
PANEL DISCUSSION: Passenger Traffic Management in the Post COVID Environment
|
1200 |
LUNCH
|
1315 |
PANEL DISCUSSION: Passenger-centric Airport Information Solutions
|
1400 |
PANEL DISCUSSION: Delivering a Seamless Kerb to Destination Experience to Passengers
|
1445 |
PANEL DISCUSSION: Rethinking Airport Terminal Design to Enhance Passenger Experience
|
1545 |
KEYNOTE ADDRESS: Enhancing Passenger Experience to Build New Revenues
|
(Programme and Speakers may be subject to change due to last minute travel updates)
Note: Session timings and speakers may be subject to change. For speaking opportunities and delegate information, please contact the conference organisers on [email protected]
Speakers
Stefano Baronci
Director General
ACI Asia-Pacific (Airports Council International)
Kashif Khalid
Regional Director - Africa & Middle East Airports, Passenger, Cargo, Security & Facilitation
IATA – Moderator
Arsh Shearif
Moderator
Gary Leung
Manager, Security and Facilitation
ACI Asia-Pacific (Airports Council International)
Sheikh Aimen Al Hosni
CEO
Oman Airports Management Company (OAMC)
Mervyn Harris
Global Head for Air Traffic Management and Space Programs
Nokia
Dimitri Coll
Vice President Airport
Customer Experience
Airports Council International
(ACI) World
Jacques Khoriaty
Middle East Chief Commercial Officer and Aviation Director
Egis
Ioanna Papadopoulou
Director Communications
and Marketing
Athens International Airport
Olly Bradley-Barnard
Associate Director
Chapman Taylor –Moderator
Ann B. Richart
AAE, Director of Aeronautics
Nebraska Department of Transportation
Giulia Napolitano
Business Development Manager
ADR Ingegneria
Giorgia Gunnella
Director International
Business Development
3TI Progetti
Mazin Talib Hussain El Shibib
Branch Manager Middle East & Technical Director
Technital Consulting Engineers (Italy)
Jeffrey Miller
Airport Director
Laredo Airport